Refund Policy

Last Updated: January 2025

1. Our Commitment to Customer Satisfaction

At Interior Design Academy, we are committed to providing high-quality educational content and ensuring customer satisfaction. We stand behind our courses and offer a fair and transparent refund policy that protects both our students and our business.

2. Company Information

3. Eligibility for Refunds

3.1 Eligible Refund Requests

You are eligible for a full refund if:

• Your refund request is submitted within 14 days of the original purchase date
• You have completed less than 30% of the course content
• You have not downloaded excessive amounts of course materials
• You have not obtained a certificate of completion
• You provide a valid reason for your refund request
• Your account is in good standing with no violations of our Terms and Conditions

3.2 Valid Reasons for Refund

We accept refund requests for various reasons, including but not limited to:

• Course content did not meet your expectations
• Technical issues preventing course access (if not resolved by our support team)
• Course difficulty level not as described
• Personal circumstances preventing course completion
• Duplicate purchase
• Unauthorized purchase

4. Non-Refundable Circumstances

• After 14 Days: Requests submitted more than 14 days after purchase
• High Course Consumption: If you have completed more than 30% of course content
• Certificate Obtained: If you have received a certificate of completion
• Excessive Downloads: If you have downloaded more than 50% of available resources
• Policy Violations: If your account has violated our Terms and Conditions
• Promotional Offers: Courses purchased at significantly discounted promotional rates (unless explicitly stated otherwise)
• Bundle Purchases: Partial refunds on bundle or package purchases (refunds are all-or-nothing)
• Previous Refunds: If you have previously received refunds for multiple courses
• Change of Mind: After the 14-day period, change of mind is not a valid refund reason

5. How to Request a Refund

5.1 Refund Request Process

To request a refund, follow these steps:

1. Contact Us: Email [email protected] or call +445990220607
2. Provide Information: Include your full name, order number, purchase date, and reason for refund
3. Wait for Review: Our team will review your request within 2-3 business days
4. Receive Decision: You will be notified via email of the approval or denial
5. Refund Processing: If approved, refunds are processed within 5-10 business days

5.2 Required Information

When submitting a refund request, please provide:

• Full name on the account
• Email address used for purchase
• Order number or transaction ID
• Course name(s) purchased
• Purchase date
• Detailed reason for requesting a refund
• Any supporting documentation (if applicable)

6. Refund Processing

6.1 Processing Time

Once your refund is approved:

• Review Period: 2-3 business days to review your request
• Processing Time: 5-10 business days to process the refund
• Bank Processing: Additional 3-5 business days for funds to appear in your account
• Total Time: Generally 10-18 business days from approval to receiving funds

6.2 Refund Method

Refunds will be issued using the same payment method used for the original purchase. We cannot issue refunds to different payment methods or accounts.

6.3 Currency and Amount

Refunds are issued in the same currency as the original purchase (British Pounds GBP). The refund amount will be the full purchase price paid, including VAT. However, any transaction fees charged by payment processors or banks are non-refundable.

7. Account Access After Refund

7.1 Immediate Access Revocation

Once a refund is approved and processed:

• Your access to the refunded course will be immediately revoked
• You will no longer be able to view course materials or download resources
• Any certificates issued will be invalidated
• Progress data will be removed from your account
• You will be removed from course-specific community forums

7.2 Re-Purchase Policy

If you wish to re-purchase a course after receiving a refund:

• You may re-purchase at the current listed price
• No discounts will be applied to re-purchases
• Previous progress and materials will not be restored
• The 14-day money-back guarantee will apply to the new purchase

8. Partial Refunds

8.1 When Partial Refunds Apply

In certain circumstances, we may offer partial refunds:

• Technical issues affecting specific course modules
• Content updates that significantly change course scope
• Service disruptions lasting more than 48 hours
• Missing advertised course components (if not corrected within reasonable time)

8.2 Partial Refund Amounts

Partial refund amounts are determined on a case-by-case basis, considering:

• The extent of the issue
• Amount of content affected
• Duration of service disruption
• Your course progress and engagement

9. Disputed Charges and Chargebacks

9.1 Contact Us First

If you have concerns about a charge, please contact us directly before initiating a chargeback with your bank or credit card company. Most issues can be resolved quickly through direct communication.

9.2 Chargeback Policy

If you initiate a chargeback:

• Your account will be immediately suspended pending investigation
• We will provide evidence of purchase and service delivery to your financial institution
• If the chargeback is found in our favor, your account may be permanently terminated
• Fraudulent chargebacks may result in legal action

10. Special Circumstances

10.1 Technical Issues

If you experience technical difficulties:

• Contact our support team immediately at [email protected]
• We will work to resolve technical issues within 48 hours
• If issues cannot be resolved, you will be eligible for a full refund regardless of the 14-day period
• Document technical issues with screenshots or detailed descriptions

10.2 Medical or Personal Emergencies

In cases of serious medical conditions or personal emergencies:

• We may extend the refund period on a case-by-case basis
• Documentation may be required (medical certificates, etc.)
• Contact us as soon as possible to discuss your situation
• We will work with you to find a fair solution

10.3 Course Cancellations

If we cancel or discontinue a course:

• You will receive advance notice (minimum 30 days when possible)
• You will be offered a full refund or course transfer
• Existing course access will be maintained for a reasonable period
• All certificates already issued will remain valid

11. Bundle and Package Purchases

11.1 Bundle Refund Policy

For purchases of multiple courses or packages:

• Refunds are processed for the entire bundle, not individual courses
• The 14-day guarantee applies from the date of bundle purchase
• You must meet eligibility criteria for ALL courses in the bundle
• Partial bundle refunds are not available

11.2 Promotional Bundles

Special promotional bundles may have modified refund terms:

• Specific refund terms will be clearly stated at time of purchase
• Heavily discounted bundles may have shorter refund periods
• Limited-time offers may have special conditions

12. Subscription Services

12.1 Monthly/Annual Subscriptions

If we offer subscription-based access (where applicable):

• Refunds are prorated based on unused time
• You must request cancellation before the next billing cycle
• Access continues until the end of the paid period
• Subscription fees already processed are non-refundable after 14 days

13. EU and UK Consumer Rights

13.1 Right of Withdrawal

Under UK and EU consumer protection laws, you have the right to withdraw from a purchase of digital content within 14 days. However, you acknowledge that:

• By accessing course content, you waive your right to withdrawal
• Our refund policy provides protection equivalent to statutory rights
• You expressly request immediate access to digital content upon purchase

13.2 Statutory Rights

This refund policy does not affect your statutory rights under consumer protection laws. If you are an EU or UK consumer, you retain all rights provided by law.

14. Exceptions and Disclaimers

14.1 No Refunds For

• User error or misunderstanding of course content
• Failure to complete the course
• Changes in personal circumstances after 14 days
• Dissatisfaction with instructor teaching style (if course previews were available)
• External factors beyond our control
• Courses purchased during final sales or clearance events

14.2 Refund Abuse

We reserve the right to refuse refunds to users who:

• Have a pattern of requesting refunds across multiple purchases
• Show evidence of content piracy or unauthorized sharing
• Provide false information in refund requests
• Abuse our refund policy

15. Modifications to Refund Policy

We reserve the right to modify this Refund Policy at any time. Changes will:

• Be posted on our website with an updated "Last Updated" date
• Not affect refund requests for purchases made before the change
• Apply to all future purchases after the effective date
• Be communicated to users via email for material changes

16. Contact Information

For refund requests, questions, or concerns, please contact us:

17. Dispute Resolution

17.1 Internal Resolution

If your refund request is denied and you disagree with the decision:

• Request a review by contacting our customer service manager
• Provide additional information or documentation
• We will conduct a thorough review within 5-7 business days
• Our final decision will be communicated in writing

17.2 External Dispute Resolution

If you remain unsatisfied after internal resolution:

• UK consumers may contact the UK Alternative Dispute Resolution provider
• EU consumers may use the Online Dispute Resolution platform
• Legal action may be pursued in accordance with our Terms and Conditions

18. Acknowledgment

By purchasing courses from Interior Design Academy, you acknowledge that you have read, understood, and agree to this Refund Policy. This policy forms part of our Terms and Conditions and is legally binding.